You Send Us a Bill
Send any bill, Explanation of Benefits, or denial notice — by photo, scan, or email. Any format works. We handle the rest from here.
A process designed to take everything off your plate.
Five steps. You handle one.
We Review It
We review every line item against what your insurance plan should have paid. We check for duplicate charges, incorrect billing codes, procedures billed separately that should be combined, and insurer processing errors.
We Find the Problem
When we identify a billing error, underpayment, or recoverable denial, we document our findings in plain language and present them to you with a recommended course of action and an honest assessment of what is recoverable.
You Approve — We Pursue
Nothing moves forward without your written confirmation. You review our findings, ask questions, and decide whether to proceed. Once you give the word, we manage every communication, follow-up, and filing. You are always in control.
Your approval is required. Nothing moves forward without it.
Written Outcome Summary
When the matter is resolved, you receive a written outcome summary documenting the original obligation, the final result, and the documented savings. If a success fee applies, it is calculated from this summary and invoiced with full supporting detail.
What to Expect
How we communicate and what you will never have to do.
What you can expect from us
- Same-day response to routine communications
- Proactive updates when there is something worth reporting
- Written findings before any action is taken
- Complete documentation at case close
- Honest assessment when a matter is outside our scope
What you will never have to do
- Call a hospital billing department
- Sit on hold with your insurance company
- Navigate an insurer's appeal portal
- Decode a denial letter
- Wonder what is happening with your case
Two documents. Five minutes. Then we take it from there.
Engagement Letter
A one-page letter confirming your membership terms and fee structure. Reviewed in minutes. Signed electronically.
HIPAA Authorization
Designates GRL Health Advocates as your authorized representative, allowing us to communicate directly with your providers and insurers on your behalf. Required before we can begin work.